HathiTrust will not fix wrong metadata

http://catalog.hathitrust.org/Record/007901360 has the wrong spelling Urspring instead of Ursprung. I sent the correction to the feedback team and added the fact that Ellenbeck died in 1959. HathiTrust’s answer: Thank you for notifying us of this problem. We currently do not have a process in place with the University of California who provided us with this record and will thus be unable to get this record fixed at this time.

I cannot understand this.